Privacy Policy – HojoShop.com

Effective Date: 1-4-2025
Last Updated: 18-05-2025

At HojoShop.com, your privacy is important to us. We are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. This Privacy Policy explains how we collect, use, share, and protect your personal data and your rights under the law.

1. Definitions

  • Data Principal: You, the individual whose personal data is being processed.

  • Data Fiduciary: HojoShop.com, the entity that determines the purpose and means of processing your personal data.

  • Personal Data: Any data about an individual who is identifiable by such data.

2. What Data We Collect

We collect the following categories of personal data when you interact with our website or services:

  • Identity Information: Name, phone number, email address, and store details.

  • Contact Information: Address, PIN code, WhatsApp number, etc.

  • Transactional Data: Purchase and order history.

  • Device & Usage Data: IP address, browser type, device model, and activity logs.

  • Courier & Business Information: Details shared to assist with courier aggregator setup.

We do not collect sensitive personal data such as financial details directly; all payments are handled securely through third-party gateways.

3. Purpose of Data Collection

Your personal data is processed only for the purposes clearly stated below:

  • Creating and managing your user account

  • Providing access to our dropshipping services and product catalog

  • Processing orders and coordinating shipping

  • Customer service and dispute resolution

  • Sending service-related communications and product updates

  • Complying with legal or regulatory requirements

We ensure that your data is used lawfully, fairly, and for legitimate business interests only.

4. Consent and Withdrawal

By registering and using HojoShop.com, you consent to the collection and processing of your personal data for the purposes stated above.

You may withdraw your consent at any time by contacting us. However, this may limit your access to our services.

5. Data Storage and Retention

Your data is stored securely on servers located within India.
We retain your personal data only as long as:

  • You have an active account with us, and/or

  • It is necessary to fulfill the purposes outlined above, or

  • As required by applicable laws

Once no longer required, we delete or anonymize your data securely.

6. Sharing of Data

We do not sell or rent your personal data to any third parties.

We may share your data with the following entities under strict confidentiality:

  • Courier companies & aggregators for product delivery

  • Payment gateways for processing orders

  • Regulatory authorities if legally required

All third parties we work with are expected to comply with data protection obligations under the DPDP Act.

7. Data Protection and Security

We implement reasonable and appropriate technical and organizational measures to protect your data, including:

  • HTTPS & SSL encryption

  • Secure login credentials

  • Limited access on a need-to-know basis

  • Regular audits and data handling training

In the event of a data breach, we will notify you and the Data Protection Board of India, as required by law.

8. Your Rights as a Data Principal

Under the DPDP Act, you have the right to:

  • Access your personal data we hold

  • Correct inaccurate or incomplete data

  • Delete your personal data (subject to legal obligations)

  • Withdraw Consent for data processing

  • Grievance Redressal via our Data Protection Officer

9. Grievance Redressal & Contact Information

If you have any concerns, requests, or complaints about your personal data, please contact:

Grievance Officer / Data Protection Contact
📧 Email: hojoshop.com@gmail.com
📞 Phone: +918850741410
📍 Address: Shop no 7, Ground Floor, 
The Galleria, Yogi Chowk,
Surat – 395010

We will acknowledge and resolve your grievance within 7 working days as per the law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to comply with legal changes or improve clarity. Any changes will be posted here, and significant updates will be communicated to you.

By using HojoShop.com, you agree to this Privacy Policy and our handling of your personal data as per the DPDP Act, 2023.

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